Privacy Policy

SocioNest is a society / housing management platform that helps societies manage residents, houses, bills, payments, complaints, visitors, notices, staff, and related community operations through:

• a web application for society admins, staff, and residents; and
• a mobile application for residents (and authorized gate/staff QR scanning features).

We use personal data to:

• Create and manage user accounts
• Authenticate users (password and/or OTP)
• Register residents to societies and houses
• Generate, display, and track bills and outstanding dues
• Process and verify payments and receipts
• Manage complaints and support requests
• Register, track, and verify visitors via gate passes/QR codes
• Send notices, alerts, and push notifications
• Show water/utility and community operational updates
• Maintain house papers and society records
• Provide admin dashboards and staff tools
• Improve security, prevent fraud/abuse, and troubleshoot issues
• Comply with legal or contractual obligations of the society/operator

We process information because it is needed to:

• Provide the SocioNest service you requested
• Perform society management and resident services
• Protect platform security and prevent unauthorized access
• Meet operational requirements of your society administration
• Comply with applicable laws and legitimate requests

We may share information with:

• Your society administrators and authorized staff for society operations (bills, visitors, complaints, notices, payments, etc.)
• Service providers that help us run the platform (hosting, messaging/OTP delivery, push notification services, storage)
• Payment-related parties involved in verifying resident payments, where applicable
• Legal authorities if required by law or to protect rights, safety, and security

We do not sell personal information.

Residents should understand that society-related records (for example visitor logs, dues status, complaint handling, and payment verification) are visible to authorized society operators as part of normal community management.

We store data on secure servers and apply reasonable technical and organizational measures, including:

• Authenticated access controls
• Encrypted transport (HTTPS)
• Token-based mobile API authentication
• Role-based access for admins, staff, and residents
• Restricted access to sensitive society records

No system is 100% secure. Please keep your phone number, OTP codes, and passwords confidential.

We retain personal and society records for as long as needed to:

• provide active services to the society and its residents;
• maintain billing, payment, complaint, and visitor history;
• meet legal, accounting, or operational requirements; and
• resolve disputes or enforce policies.

When an account or society relationship ends, data may be retained for a reasonable period for audit and compliance, then deleted or anonymized where appropriate.

Subject to applicable law and your society's admin controls, you may:

• Access and update your profile information
• Change password / reset access via OTP
• Manage notification preferences in the mobile app
• Request correction of inaccurate personal data
• Request account deactivation through your society admin or platform support
• Withdraw optional device permissions (camera, photos, notifications) in your phone settings

Some data (such as historical bills, payments, or visitor logs) may need to remain in society records even after profile updates.

SocioNest is intended for adult residents, society staff, and administrators. It is not directed at children. If you believe a child's data was submitted without appropriate consent, contact us to request removal where applicable.

SocioNest may rely on third-party infrastructure and services such as:

• Cloud hosting / servers
• OTP / messaging delivery (e.g., WhatsApp or similar)
• Push notification providers
• App distribution platforms (Google Play / Apple App Store)

Those providers process data under their own privacy policies, limited to what is needed to deliver SocioNest features.

Your data is processed for society operations connected to SocioNest deployments used by your society. Depending on hosting configuration, data may be stored on servers in Pakistan or other locations used by our infrastructure providers.

We may update this Privacy Policy from time to time. The "Last updated" date will be revised when changes are published on https://socionest.pk. Continued use of SocioNest after updates means you accept the revised policy.

For privacy questions, data requests, or account concerns:

If you are a resident, start with your society admin for house, billing, visitor, or membership-related data requests.